zipper

Your data

Delete your data

You can ask us to delete your Zipper account and everything we hold about your business.

Delete it in the app

In Zipper, open Settings → Delete account and confirm. Your account and your business's data are deleted right away. If you pay for Zipper through the App Store, cancel the subscription in your Apple ID settings too; deleting your account doesn't stop Apple's billing.

Or ask us by email

  1. Email usezipperai@gmail.com from the email address you use to sign in to Zipper, with the subject “Delete my Zipper data”.
  2. Optionally, remove Zipper's access in Instagram: Settings → Apps and websites, then remove Zipper.

What happens after an email request

  • We confirm your request by email within 7 days.
  • Within 30 days we delete your account, business details, connected Instagram account and its access token, imported messages, customer records, orders and payment requests.
  • We keep only a one-way scrambled code of your Instagram account ID, so the free trial can't be claimed again. It can't be turned back into your ID or linked to your messages.

Customers of a Zipper business

If you messaged a business that uses Zipper and want your messages removed, email us with your Instagram username and the business's name, and we will delete them from Zipper.