Support
Help & support
Email usezipperai@gmail.com from the address you sign in with. We reply within two business days.
Getting started
What do I need?
An iPhone and an Instagram professional account (Business or Creator). Switching a personal account to a free professional account takes a minute in Instagram: Settings → Account type and tools.
How do I sign in?
Enter your business email and open the sign-in email on the same phone. There's no password. If it doesn't arrive, check spam or promotions.
Why don't I see all my old messages?
Instagram lets apps load the most recent messages of each chat, from the period you choose (7 or 30 days). Everything new arrives as it happens.
AI
What does the AI do with my chats?
If you allow it, Zipper sends the text of your chats to Anthropic (the Claude AI model) to write summaries, find orders and dates, and draft replies. Anthropic doesn't train its models on it. Nothing is sent to your customers unless you tap send.
How do I turn AI on or off?
In Zipper, open Settings → AI. When it's off, no chat text is sent to Anthropic.
Subscription
How much is it?
New businesses get the first month free. After that, Zipper is US$19.99 a month or US$199 a year (CA$19.99 or CA$199 in Canada), billed by Apple through the App Store. It renews automatically unless you cancel at least 24 hours before the end of the current period. You manage it in your Apple Account settings.
Do my teammates need their own subscription?
No. One subscription per business covers everyone on it, including up to 4 teammates you invite.
How do I cancel?
On your iPhone, open Settings → your name → Subscriptions → Zipper and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting your Zipper account doesn't cancel the subscription.
How do I get a refund?
Apple handles App Store payments, so refunds are requested from Apple at reportaproblem.apple.com.
Your account and data
How do I disconnect Instagram?
In Zipper, open Settings → Instagram → Disconnect.
How do I delete my account?
In Zipper, open Settings → Delete account. It deletes your business data right away. More options on the delete your data page.